1. Introduction
OrderFlow ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant management platform.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly:
- Name, email address, phone number
- Restaurant/business information
- Payment information (processed securely through third-party providers)
- Profile photos and business logos
2.2 Business Data
- Menu items, categories, and pricing
- Customer orders and transaction history
- Staff information and access logs
- Analytics and performance metrics
2.3 Automatically Collected Information
- Device information and IP address
- Browser type and operating system
- Usage patterns and interactions with the platform
- Cookies and similar tracking technologies
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send administrative information and updates
- Respond to customer service requests
- Monitor and analyze usage trends
- Detect and prevent fraud or security issues
- Comply with legal obligations
- Send marketing communications (with your consent)
4. Data Sharing and Disclosure
4.1 We May Share Information With:
- Service Providers: Payment processors, hosting providers, analytics services
- Business Partners: Delivery services, payment gateways
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions
4.2 We Do NOT:
- Sell your personal information to third parties
- Share your customer data with competitors
- Use your data for purposes other than stated in this policy
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time, subject to legal requirements for record retention.
7. Your Rights and Choices
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Object to or restrict certain processing activities
- Opt-out of marketing communications
- Export your data in a portable format
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings, but disabling them may affect functionality.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.
11. Changes to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the platform. Your continued use after changes indicates acceptance.
12. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at:
Email: privacy@orderflow.com
Phone: +92 300 1234567
Address: Lahore, Pakistan