Question 1

What is OrderFlow?

Accepted Answer

OrderFlow is an all-in-one digital ordering platform for restaurants, cafes, and food businesses. It lets you build a branded restaurant app without coding, with online ordering, POS, kitchen display, delivery management, loyalty programs, gift cards, and WhatsApp integration — all from one dashboard.

Question 2

Is OrderFlow a good GloriaFood alternative?

Accepted Answer

Yes. OrderFlow is a full GloriaFood replacement with more features including POS, kitchen display, loyalty programs, gift cards, and delivery management. We migrate your entire menu for free within 24 hours. GloriaFood is shutting down April 2027.

Question 3

How much does OrderFlow cost?

Accepted Answer

OrderFlow offers three plans: Starter at CAD$20.99/month billed yearly (CAD$251.88/year), Standard at CAD$39.99/month billed yearly (CAD$479.88/year), and All-in-One at CAD$79.99/month billed yearly (CAD$959.88/year). Monthly billing is also available at CAD$29.99, CAD$59.99, and CAD$99.99 respectively. All plans include 0% commission and no hidden fees — you keep 100% of every order.

Question 4

Does OrderFlow include a POS system?

Accepted Answer

Yes. OrderFlow includes a built-in POS system with barcode scanning, counter sales, and receipt printing on the All-in-One plan. It integrates with Square, Toast, Clover, and other major POS systems.

Question 5

Can customers order through WhatsApp with OrderFlow?

Accepted Answer

Yes. OrderFlow has built-in WhatsApp integration — customers can browse the menu, add items to cart, and send their order directly to your WhatsApp for instant checkout. You can also run WhatsApp marketing campaigns and bulk messages.

Question 6

Does OrderFlow support delivery management?

Accepted Answer

Yes. OrderFlow includes delivery management with rider assignment, live tracking, delivery zones by radius or custom polygon, and dynamic fee calculation by distance. It also integrates with DoorDash and other third-party delivery partners.

Question 7

Can I build a mobile app for my restaurant with OrderFlow?

Accepted Answer

Yes. OrderFlow generates a Progressive Web App (PWA) that customers install on any phone — it works offline, feels native, and shows your branding. The PWA is included on the Standard plan and above.

Question 8

What types of food businesses use OrderFlow?

Accepted Answer

OrderFlow is used by restaurants, cafes, food trucks, home chefs, bakeries, cloud kitchens, and multi-chain restaurant groups. It works for any food business that needs online ordering, POS, or delivery management.

Support Center

Login and Account Access

Order Management

Menu Management

Payments & Subscriptions

Store Settings

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Support Center

Login and Account Access

I can't log in / My password isn't working

My account is locked

I'm redirected to the login page after logging in

Order Management

New orders are not appearing / Notifications are not working

I can't change an order's status

WhatsApp notifications are not sending to customers/riders

I assigned a rider but they didn't receive the order details

Menu Management

My menu items or categories are not saving/updating

My menu isn't visible on the customer-facing site

CSV import is failing or incorrect

Payments & Subscriptions

My payment for a subscription failed

My subscription isn't active after successful payment

Store Settings

Changes to store settings are not saving or appearing

My store location on the map is incorrect

Payment methods configured are not showing up for customers

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